At BRINSTEAD MARKETPLACE PARTNERS LLC, we want our customers to have a straightforward and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may be eligible to request a return, refund, or exchange in accordance with the terms outlined below.

1. 30-Day Return Policy

Customers may request a return within 30 days of the delivery date.

To be eligible for a return, the return request must be submitted within the 30-day return period.

Returned products should generally be:

  • Unused and in their original condition
  • In suitable resalable condition
  • Returned with original packaging, tags, accessories, and included materials when applicable
  • Accompanied by valid order information or proof of purchase

Products that have been used, washed, altered, damaged through customer use, or returned without required components may not qualify for a refund or exchange.

For hygiene and safety reasons, certain bath-related or personal-use products may be subject to additional return restrictions where applicable.

2. Non-Returnable Circumstances

A return may be denied when a product:

  • Shows signs of use beyond reasonable inspection
  • Has been washed, cleaned, or altered by the customer when such treatment affects its resale condition
  • Has been damaged after delivery due to misuse, improper handling, or customer negligence
  • Is missing original components or accessories
  • Is returned outside the applicable 30-day return period
  • Cannot reasonably be resold due to its condition

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

3. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged during delivery, or different from the product you ordered, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Photographs of the product and packaging when applicable

After reviewing the information, we may provide instructions for returning the affected product and determine an appropriate resolution, which may include a replacement, exchange, or refund.

For products confirmed to be defective, damaged, or incorrectly supplied due to an error attributable to us, BRINSTEAD MARKETPLACE PARTNERS LLC will generally cover the reasonable return shipping cost.

4. Exchanges

Eligible products may be exchanged within 30 days of the delivery date, subject to product availability.

To qualify for an exchange, the product should generally be unused, in its original condition, and accompanied by its original packaging and applicable accessories.

If the requested replacement product is unavailable, we may offer a refund or another appropriate resolution.

An exchange request must be approved before the product is shipped back to us. Please do not send an item to the return address without first contacting our customer service team.

5. How to Request a Return or Exchange

To request a return or exchange, please follow these steps:

Step 1 — Contact Us

Email us at [email protected] and include your order number, the product you wish to return or exchange, and the reason for your request.

Step 2 — Receive Return Instructions

Our customer service team will review your request and provide return instructions if the product qualifies.

Step 3 — Prepare the Product

Pack the product securely to help prevent damage during return transportation. Whenever possible, use the original packaging.

Step 4 — Ship the Product

Send the approved return to the return address provided below or in the return instructions supplied by our customer service team.

Step 5 — Inspection and Resolution

After we receive the returned product, we will inspect it to determine whether it meets the applicable return requirements. Once approved, the applicable refund or exchange will be processed.

6. Return Address

All approved returns should be sent to:

BRINSTEAD MARKETPLACE PARTNERS LLC
800 AVENUE A
SCHULENBURG, TX 78956-5375
United States

Please contact us before shipping any return. A return sent without prior authorization or without sufficient order information may result in processing delays.

7. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

  • Defective, damaged, or incorrect products: If the issue is confirmed to be attributable to BRINSTEAD MARKETPLACE PARTNERS LLC, we will generally cover the reasonable return shipping cost.
  • Change of mind or other non-quality-related returns: The customer is generally responsible for the return shipping cost.
  • Exchange requests: Return shipping responsibility will depend on the reason for the exchange and the circumstances of the request.

Original shipping charges may not be refundable for customer-initiated returns unless otherwise required by applicable law or approved by us.

8. Refund Processing

Once an eligible returned product has been received and inspected, we will generally process an approved refund within 3 business days.

Refunds will normally be issued to the original payment method used for the purchase.

After we issue the refund, the time required for the funds to appear in your account depends on your payment provider, bank, or financial institution. This additional processing time is outside our control.

9. Refund Amount

For an approved return, the refund generally covers the purchase price of the eligible returned product.

Applicable original shipping charges, return shipping costs, taxes, or other fees may be treated according to the circumstances of the return and applicable law.

If only part of an order is returned and approved, only the eligible returned product amount will generally be refunded.

10. Exchanges and Replacement Processing Time

For approved exchanges or replacements, we will generally begin processing the replacement within 3 business days after the returned product has been received and approved.

The replacement product will then be shipped according to our standard U.S. shipping procedures.

If the requested replacement is unavailable, we may contact you to discuss an alternative product or refund.

11. Order Cancellation Requests

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. However, once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

If cancellation is successfully approved before shipment, the applicable payment will generally be refunded to the original payment method.

12. Return Inspection

All returned products are subject to inspection after receipt.

If a returned product does not meet the requirements of this policy, we may decline the requested refund or exchange. In such circumstances, we may contact the customer regarding the available options.

13. Late or Missing Refunds

If you have been notified that your refund has been processed but the funds have not yet appeared in your account, please:

  1. Check your original payment account.
  2. Contact your bank or payment provider.
  3. Allow additional processing time where applicable.

If you still cannot locate the refund, please contact us at [email protected] so we can assist you.

14. Policy Updates

BRINSTEAD MARKETPLACE PARTNERS LLC may update this Refund & Return Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.

Any updated policy will be posted on this page with a revised Effective Date.